Privacy policy
1. Introduction
This Privacy Policy explains how Septic Tank Solutions Ltd (“we”, “us”, “our”, or “STS”) collects, uses, stores, and shares personal data in connection with our services, including survey bookings, property assessments, wastewater treatment installations, and ongoing compliance activities.We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
2. Definitions
For the purposes of this Privacy Policy:
“Personal Data” means any information relating to an identified or identifiable individual.
“Data Subject” means the individual to whom the Personal Data relates.
“Processing” means any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
“Controller” means the entity that determines the purposes and means of Processing Personal Data.
“Processor” means a third party that processes Personal Data on behalf of the Controller.
“Services” means surveys, assessments, installations, maintenance, legal documentation, compliance activities, and related services provided by STS.
For the purposes of UK data protection law, Septic Tank Solutions Ltd is the Data Controller.
3. Who we are
Company name: Septic Tank Solutions Ltd
Company number: 12437036
Registered address: Ground Floor Southway House, 29 Southway, Colchester, Essex, United Kingdom, CO2 7BA
4. Categories of personal data we collect
We collect and process personal data at different stages of your engagement with us.
This may include:
a) Identity and contact information
Full name
Postal address and postcode
Email address
Telephone number
b) Property and household information
Property type and location
Number of bedrooms
Occupancy-related information required for environmental or regulatory calculations
Information relating to existing wastewater or septic systems
c) Financial and ownership information
Confirmation of property ownership status
Information relating to mortgages where relevant to legal or contractual arrangements
d) Survey, technical, and installation data
On-site survey findings
Technical notes and measurements
Photographs relating to your property or installation
Location data required for environmental compliance and mapping
e) Legal and contractual information
Copies of legal documents, including Unilateral Undertakings, agreements, and associated correspondence
Records relating to compliance and regulatory obligations
f) Communications and operational data
Records of communications with us
Support enquiries and correspondence
Internal access logs relating to your customer record
We do not intentionally collect special category personal data (such as health or biometric data).
5. How we collect personal data
We collect personal data when you:
Book a survey or make an enquiry through our website or booking systems
Communicate with us by phone, email, or other channels
Participate in an on-site survey
Enter into legal or contractual arrangements with us
Interact with our customer portals or internal systems
6. How and why we use your personal data
We process personal data for the following purposes:
Arranging and carrying out surveys and site visits
Assessing eligibility for nutrient mitigation or environmental schemes
Designing, installing, and maintaining wastewater treatment systems
Preparing legal documentation and compliance records
Meeting environmental, planning, and regulatory obligations
Communicating with you about your installation, survey, or ongoing obligations
Managing internal operations, audit trails, and quality assurance
7. Lawful bases for processing
We rely on one or more of the following lawful bases under UK GDPR:
Performance of a contract – where processing is necessary to deliver our Services
Legal obligation – where processing is required to comply with environmental, planning, or regulatory requirements
Legitimate interests – for operational delivery, record-keeping, and compliance, where those interests are not overridden by your rights
Consent – where required, and where you have provided it
8. Access to personal data within STS
Access to personal data is strictly controlled within our organisation.
Only authorised employees who require access to perform their role may view or process personal data
Access is role-based and subject to internal confidentiality and data protection policies
Access to systems containing personal data is monitored and logged
9. Sharing personal data with third parties
We may share personal data with third parties where necessary to deliver our Services.
a) Installation and maintenance contractors
We share relevant information with third-party contractors engaged to install or service wastewater treatment systems.
Contractors receive only the information necessary to perform their work and are subject to contractual confidentiality and data protection obligations.
b) Professional advisers and regulators
We may share data with:
Legal advisers
Planning authorities and environmental regulators
Other professional parties where required to meet statutory or compliance obligations
We do not sell personal data and do not permit third parties to use your data for their own marketing or digital purposes.
10. Data storage and security
We implement appropriate technical and organisational measures to protect personal data, including:
Secure cloud-based systems
Access controls and authentication
Encryption where appropriate
Regular review of access rights and data handling practices
Personal data is retained only for as long as necessary, including where long-term retention is required to meet legal, environmental, or regulatory obligations.
11. International data transfers
Personal data is primarily processed within the United Kingdom. Where data is processed outside the UK by third-party service providers, appropriate safeguards are implemented in accordance with UK GDPR.
12. Your data protection rights
You have the right to:
Request access to your personal data
Request correction of inaccurate or incomplete data
Request erasure of personal data where applicable
Object to or restrict certain processing
Request data portability
Withdraw consent where processing is based on consent
Requests can be made using the contact details below.
13. Contact details and complaints
If you have any questions about this Privacy Policy or how your personal data is handled, please contact:
Data Protection Contact:
MARK EDWARDS / CEO
Email: support@yoursts.co.uk
Telephone: 01502082007
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any material changes will be published on our website, and the “Last updated” date will be amended accordingly.If you have any questions about this Privacy Policy or how your personal data is handled, please contact: support@yoursts.co.uk
