Privacy Policy

Effective date: April 16, 2025

1. Introduction

Septic Tank Solutions Limited ("STS") is committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Company Name: Septic Tank Solutions Limited (STS)
Company Number: 12437036
Registered Address: Ground Floor Southway House, 29 Southway, Colchester, Essex, United Kingdom, CO2 7BA

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, email address, phone number, and address when you register or contact us.
  • Usage Information: Data about how you use our website and services (e.g., pages visited, time spent, and interaction with our platform).
  • Payment Information: Billing and payment details when purchasing services.

3. How We Use Your Information

  • To provide, maintain, and improve our services.
  • To communicate with you, including sending updates and responding to inquiries.
  • To process payments and manage billing information.
  • To monitor and analyse usage of our website and services.
  • To comply with legal obligations.

    • 4. Sharing Your Information

    We do not sell or rent your personal data to third parties. We may share your information with third-party service providers who assist us in delivering our services (e.g., payment processors). These providers are required to keep your information confidential.

    5. Data Security

    We use technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no security system is completely secure, and we cannot guarantee the absolute security of your data.

    6. Your Rights

  • Under UK law, you have the right to:
    • Access the personal data we hold about you.
    • Request the correction of inaccurate data.
    • Request the deletion of your personal data, subject to certain conditions.
    • Object to the processing of your data in some circumstances.
    • Withdraw your consent for marketing communications at any time.

    • 7. Cookies

  • We use cookies to improve your experience on our website. Cookies help us understand how you use our site, enabling us to provide personalised content and improve functionality. By continuing to use our website, you agree to our use of cookies.

    • 8. Retention of Data

    We retain your personal data for as long as necessary to provide services to you and to comply with legal obligations.

    9. Changes to this Policy

  • We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page.

    • 10. Contact Information

    If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at:

    ‍Email: info@yoursts.co.uk

    Address    : Ground Floor Southway House, 29 Southway, Colchester, Essex, United Kingdom, CO2 7BA