Help & Support
Find helpful answers to all your septic tank and PTP questions. From maintenance to troubleshooting, we've got you covered.
FAQs
Find quick and simple answers to all your questions about septic tanks and PTPs.
To keep your system functioning properly, avoid putting the following down your sinks or toilets:
Grease, oils, and fats – These can clog the system.
Non-biodegradable items – Like wet wipes, cotton wool, and sanitary products.
Chemicals or cleaning products – Harsh chemicals can disrupt the natural breakdown of waste in your tank.
Food scraps – These can cause blockages and affect the system’s performance.
Generally, septic tanks should be emptied annually, depending on usage. PTPs may require annual maintenance. Check with a professional to ensure your system is running optimally.
PTPs are designed to be quiet, but there may be slight noise from the motor or aerator. Generally, the noise should not exceed 45-50 decibels (similar to a quiet conversation or background noise). If you notice excessive noise, it may be a sign of a problem.
Avoid planting deep-rooted plants or trees near your septic tank or PTP, as their roots can damage the system. Shallow plants or grass are the best option for covering the area, as they won’t interfere with the system. Contact us for more information about Landscaping Services.
Routine inspections by a competent professional are essential. They can check for:
Blockages or damage to pipes
Proper sludge levels
The overall condition of your system’s components (e.g., aerator, pump, filters)
Eligibility for the nutrient mitigation scheme depends on your location. We can help you check eligibility by using our nutrient credit database to assess whether your system qualifies. Please contact us for more information.
In some cases, if your existing septic tank can’t meet environmental standards, a PTP may be a more efficient alternative. A professional assessment will determine the best solution for your property.
Regular maintenance is essential to keep your septic tank or PTP running smoothly. You may need maintenance if:
There’s a bad smell around your tank or PTP area.
Slow drainage or water backing up in your sinks or toilets.
Water pooling near the system or on your property.
Your system is over 5 years old and hasn’t been serviced.
Yes, but remember:
Avoid putting harmful chemicals, oils, or food scraps down the drain.
Be mindful of the amount of water you use – excessive water usage can overwhelm the system.
To keep your PTP working efficiently:
Regularly check the filter and clean it as needed.
Ensure the area around the PTP is clear of debris to allow air circulation.
Avoid using harsh chemicals that can disrupt the treatment process.
If you notice any leaks, immediately contact a professional to assess the situation. A leak can indicate a damaged tank, pipe, or PTP component that needs repair. Prompt action helps prevent environmental contamination.
The nutrient mitigation scheme is a way to offset the environmental impact of new developments by using systems like PTPs. If you're interested in participating, your property must be located in certain, specific geographic areas. Please find more information here.
If you notice any issues, such as slow drainage, unusual smells, or any noise from the PTP, it may indicate a problem. Contact a professional to diagnose and repair any issues. Regular servicing is key to avoiding breakdowns.
To keep your system running efficiently:
Use eco-friendly cleaning products.
Avoid excessive water use (e.g., running multiple taps or showers at the same time).
Schedule regular maintenance to ensure everything is functioning properly.
Need Help?
If you have any further questions or need professional assistance, don't hesitate to contact us. We're here to make sure your septic system or PTP operates smoothly!